Unable to make international call

[kimjoshjp]

Can receive calls on landline but can’t make international outgoing calls

the number you have dialled is not available from this service, O C A 0163

[Anonymous]

Hi @kimjoshjp ,

Welcome to the community!

We did an article that you may find helpful, this will guide you basic troubleshooting on how to make international calls. Please see link below.

TPG Mobile International Call Troubleshooting 

Let us know how it will go.

Cheers! 

[kimjoshjp]

Thanks for heads up and followed advised URL, however still unable to outgoing call both the local mobile number and international.

Cheers,

[Anonymous]

Hi @kimjoshjp,

Thanks you for the additional information, please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community

Regards,

Thanks for heads up and followed advised URL, however still unable to outgoing call both the local mobile number and international.

Cheers,