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Problem with landline.

Level 2

I have a plan that involves broadband and home phone.  At times I have no dial tone and at other times the static is so bad, I can't hear properly.  The other day, my daughter tried ringing me and she asked if I had been out as she rang until the phone rang out.  I was home all day and  I never heard any thing.


Hi @pamelashield 


Welcome to the community.


We were able to locate your account using your community details and understand that the case has been raised to our Technical team. A case manager will be in touch with you once they've assessed your service.


While waiting, you may check the articles that we've created to troubleshoot your phone service.

Let us know if you need further assistance.