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I have a plan that involves broadband and home phone. At times I have no dial tone and at other times the static is so bad, I can't hear properly. The other day, my daughter tried ringing me and she asked if I had been out as she rang until the phone rang out. I was home all day and I never heard any thing.
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We were able to locate your account using your community details and understand that the case has been raised to our Technical team. A case manager will be in touch with you once they've assessed your service.
While waiting, you may check the articles that we've created to troubleshoot your phone service.
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BasilDV