Unable to receive calls

[JLD]

Just switched to TPG for the nbn and we are unable to receive calls. We can make them but not receive. This is not making our switch over a happy one! Can someone please tell me why this is happening and how it’s fixed?

[peter_k]

Hi

The Call Routing can take some time to come into effect.

Give it 24 hours and if it is not working by that stage then lodge a fault with TPG.

The fact that you can make out going calls means there are no issues onsite.

Regards,

Peter