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Unable to receive calls

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Level 1
Level 1
Just switched to TPG for the nbn and we are unable to receive calls. We can make them but not receive. This is not making our switch over a happy one! Can someone please tell me why this is happening and how it’s fixed?
1 REPLY 1
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Moderator

Hi

 

The Call Routing can take some time to come into effect.

Give it 24 hours and if it is not working by that stage then lodge a fault with TPG.


The fact that you can make out going calls means there are no issues onsite.

 

Regards,

Peter