TPG Community

Get online support

Unable to receive incoming calls

Level 2

My NBN and phone service installed last week with phone number ported from previous provider. Everything worked perfectly at first, was able to make and recieve calls on the correct number. However after one day I am no longer able to recieve incoming calls, but I can still make outgoing calls.


Hi davidcafe,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


If the issue is particular with the home phone, these articles may also help :

We had a look at your account and we can see that the phone service shows active and registered, thus it must be working.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.