Updated Modems

keats55
Level 2

I am still using the TPG supplied modem from 5 years ago - NetComm N300 when I took out the NBN / Home Phone Bundle. While it functions OK most of the time (dropouts a getting more common) and I am looking to update this modem. I am unable to connect my PC directly to the modem as they are in different rooms so I use a Wireless N USB Adapter.  What is available from TPG (costs?) or can I use a compatible third party modem.  Thanks

1 REPLY 1
Jhoey
Moderator


Hi, @keats55.

 

Welcome to TPG Community!


If you are having trouble connecting or having connection dropouts, we can arrange a technical callback for your account. Just send us a PM with your contact details and we'll call you to assist.

 

As for the modem, you have an option to buy a 3rd party modem. You are free to buy a modem outside of TPG. Should you wish to purchase a new modem from us, it will cost $99.95 with $10 shipping fee.

Let us know how you wish to proceed, thank you.

 

 

Regards,