VOIP drops out

[JMS]

Can someone please explain why my TPG phone service regularly drops out (back to dial tone) about 5 minutes into the calls I make? It's almost as if it is a timed call.

The internet service seems solid enough and a speed test always reports around 40-50mbps (it's a FTTN 50 with Voice service).

Baz

[BasilDV]

Hi @JMS 

Thanks for raising this to our attention and we apologise for the inconvenience.

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number.

BasilDV