Hi @shargreaves ,
Thanks for raising this to us. We'd love to help and get to the bottom of this, please send us the following details.
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We'll have one of our Technicians contact you for real-time test and investigation to fix this home phone issue.
For reference: How do I private message (PM) in the community
Regards,
@shargreaves wrote:
Hi, I recently had our modem replaced due to an electrical storm, but we are no longer getting VOIP. On the modem's diagnostics page the error is "Telephone Status: Telephone service unavailable. Please check your account settings or register a new number.", but I can't see anywhere on the modem to input the voice settings. We have a dial tone, but can't dial in or out.
Any suggestions?
