TPG Community

Get online support

Voip Phone connection no light

Level 2

Voip Phone connection hasn't been working for awhile. no light on router. Internet is working

it's new NBN connection. Phone number has changed, so asked to revert back to the original phone number. then no connection at all. we have reset the router already. 


Hi @cgscholz01,


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

In your case, the issue has been raised to our accounts team. We have also check the status of your internet connection and it shows up and running now.


Feel free to message us should you need further assistance.