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Voip not working

phjv01
Level 2
Level 2
‎23-11-2019 10:53 AM

I have installed the new modem router sent after we were affected by local storm. Now have internet connection. Phone has dial tone but unable to connect to dialled number. When I call the number I receive message to say the number is not connected.

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Riezl
Moderator Moderator
Moderator
‎24-11-2019 10:45 AM

Hi @phjv01,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that your issue has been escalated to our Engineering Team.

 

We have made a follow up and a case engineer will contact you within the day to discuss the progression of the case.

 

We apologise for the inconvenience this phone issue is causing you.

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Riezl
Moderator Moderator
Moderator
‎24-11-2019 04:56 PM

Hi @phjv01, we can see that our Engineering Team has been in touch and they were able to confirm that the service is now working.

 

Should you need further assistance, please let us know. Thank you.

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