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We can dial out from our new landline number but we are not able to receive any calls.

gilldenning
Level 2
Level 2
‎07-10-2019 12:37 PM
 
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Riezl
Moderator Moderator
Moderator
‎08-10-2019 09:10 AM

Hi @gilldenning,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Riezl
Moderator Moderator
Moderator
‎08-10-2019 10:24 AM

Hi @gilldenning, thanks for providing the account details via PM. We have arranged a technical specialist to contact you between 11AM and 2PM Victoria time today to address this concern.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

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Riezl
Moderator Moderator
Moderator
‎08-10-2019 03:40 PM

Hi @gilldenning, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team.

 

The Team is assessing the case and the case engineer will contact you as soon as the assessment is completed.

 

Should you have further queries, please let us know. Thank you.

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