Why am I paying $20 for home phone when I did not order a handset

[kuancindy]

Hi

I checked my bill and found that I am being charged $20 every month for "Phone Prepayment Outside Included Value Phone" when I did not get or order a home phone handset.

According to your NBN Plan, it said, $69.99 bundle including a Phone line and I order an Add-On Oz Talk (so it is $10 extra) should be $79.99

Now I have found it is $99.99. That is not what I asked for. Please advise.

I am also being charged 2 x $10 for shipping even though I only have 1 modem delivered once.

Kuan

[David_M]

Hi @kuancindy 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M · Accepted solution]

Hi @kuancindy 

I have passed this concern on to our billing officers for further clarifications.

Someone will call you ASAP within 24hrs to answer and explain any concerns you have.

Regards,

David_M

[kuancindy]

Thanks. Talked to the billing team and they explain the charges. All good. Thanks