Apologies if you can't get a hold of our support team.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status
We have created this article that can guide you on How to Check for NBN Network Outage
We can see that you have reported an issue with your phone service and this has been resolved by making sure that the physical set up is correct.
For phone services issue, we recommend having a read of these community article :
Let us know if we can be of further assistance.