Hi @annakaratzas1 , if you opted to port your existing home phone number to TPG, please be advised that the porting process normally takes 1-5 working days to be completed from the date the service was activated.
Please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM , please refer to this link: How do I private message (PM) in the community
