faing issue on home phone

[creola]

Hi,

we get a dial tone on our landline via NBN but the calls does not connect.

Incoming calls - the caller gets ring tone but no connection. it does not ring at our end either.;

been happening for a couple of weeks, I have restarted modem, unplugged phone, tried the second port.

Need help as elderly parents call the number.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

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Regards,
Peter