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home phone not working

6pengliu
Level 2
Level 2
‎03-05-2018 02:38 PM

HI , My home phone is not working but internet working. I changed to another phone, still not working.

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2 REPLIES 2
Anonymous
Not applicable
‎04-05-2018 02:12 PM

Hi @6pengliu,

 

Welcome to the Community!

 

We have checked the status of your connection and we are detecting a line fault which is possibly causing the issue.

 

That being said, we'll have a specialist contact you on the mobile number we have on file for assistance.

 

If you have a preferred contact number and available time to receive a call, please send it via private message. Thank you.

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Anonymous
Not applicable
‎05-05-2018 08:33 AM

Hi @6pengliu, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team for investigation.

 

The Team lodged the case to Telstra and a technician was booked to check the line anytime between now and 09/May/2018 and your attendance is not required.

 

The case engineer is monitoring the case and will be in touch via SMS or a phone to provide additional updates.

 

Should you require any assistance, please let us know. Thank you.

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