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home phone not working

Level 2

HI , My home phone is not working but internet working. I changed to another phone, still not working.


Hi @6pengliu,


Welcome to the Community!


We have checked the status of your connection and we are detecting a line fault which is possibly causing the issue.


That being said, we'll have a specialist contact you on the mobile number we have on file for assistance.


If you have a preferred contact number and available time to receive a call, please send it via private message. Thank you.


Hi @6pengliu, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team for investigation.


The Team lodged the case to Telstra and a technician was booked to check the line anytime between now and 09/May/2018 and your attendance is not required.


The case engineer is monitoring the case and will be in touch via SMS or a phone to provide additional updates.


Should you require any assistance, please let us know. Thank you.