Welcome to TPG Community!
We'd like to check what is causing the issue and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link:
Thanks for providing the account details via PM, @tarekomar18.
We can see that your concern has been escalated to our Engineering Team and a case engineer will be in touch via SMS or phone call to discuss the progression of the case.
If there's a need for us to send a technician, you will be advised.
Let us know should you have further queries. Thank you.