invalid phone number and no internet

[tarekomar18]

I call TPG couple of weeks ago to move my service to new address, TPG emailed and txt me to confirm the service is active but nothing working, yesterday I received massage to say the modem in not connected, I called many time after that with no luck to talk to anyone, the last house resident used the use Telstra on the same wall socket I'm connecting my modem too. any suggestions how to reach to TPG help desk please ?

[Riezl]

Hi @tarekomar18,

Welcome to TPG Community!

We'd like to check what is causing the issue and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link:

How do I private message (PM) in the community 

[Riezl]

Thanks for providing the account details via PM, @tarekomar18.

We can see that your concern has been escalated to our Engineering Team and a case engineer will be in touch via SMS or phone call to discuss the progression of the case.

If there's a need for us to send a technician, you will be advised.

Let us know should you have further queries. Thank you.