invalid sim card

[7151305]

hi I have activates my new Sim card and I transfered by number over from optus. I get the message Invalid Sim card. Network locked sim inserted. my phone is not locked with optus. pls help

[Angeli]

Hi @7151305, 

We do not see that the problem is with the SIM card. You must contact Optus and request to unlock the device, so you can use your new SIM. 

[7151305]

thanks will call and check

[Angeli]

No worries. We'll be here should you need help with your new SIM. Keep safe! 

[shaune]

Did you manage to make it work? I have the same thing happening

[Shane]

Hi @shaune,

We responded to your initial post located here. 

Shoot us a PM with your Mobile Number and Customer ID so we can arrange our Mobile Specialists Team to contact you.

How to send a PM? 

Regards,

Did you manage to make it work? I have the same thing happening