no dial tone, unable to make or receive calls

[stuhendoau]

Hi TPG

Our home phone line has stopped working.  There is no longer any dial tone when the receiver is lifted.  Tried two different phones with same result.  ADSL2+ still works okay.  Can someone please check the line?

[BasilDV]

Hi @stuhendoau 

Welcome to TPG Community!

We were able to locate your account using your community details and tested the line, but can't verify if there's an issue with the external or internal copper wiring.

We'd like to arrange a call from our Tech team to check on this further.

Please send me a PM with your preferred time and best number to contact you for real time testing.

How do I private message (PM) in the community

BasilDV

[BasilDV]

Hi @stuhendoau 

We understand that our Tech team has been in touch and the case was escalated to our Engineering team for further investigation as there's a possible fault within the external copper wiring.

Further updates will be given within 24 to 48 hours as soon as an update becomes available.

BasilDV