online - register faults and follow up

[ebbowles]

Hi Tech support,

Hope I come to the right channel to request an update.
I have connection problem to the internet and this also affected my voice line.

it seems that I may have NBN issues.
I have since logged a fault with TPG and my Ref: 12124315.

I don't seems to be able to get an update of the status without having to wait on a tech support call for more than 50min before I get to talk to support person.

Is there a way to check the status of my fault online or "chat" online with tech support?

Thanks for your help in advance.

Eric

[Angeli]

Hi @ebbowles, 

We've chased this up with our Engineering Team and have your assigned case engineer to call you for updates within the day. If you have a preferred callback number and time, you may send us a private message.

How do I private message (PM) in the community

Regards,

Angeli