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people unable to call me and get a message that area is currently congested. Never had this before

Riezl
Moderator Moderator
Moderator
‎28-08-2019 08:54 AM

Hi @hawkeyenic, can you also PM us an alternate number (mobile number) before we arrange a call from our Technical Team?

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Riezl
Moderator Moderator
Moderator
‎30-08-2019 09:13 AM

Hi @hawkeyenic, we'd like to know if you are still having issues with the service. Please PM us your mobile number so we can organise a technical specialist to contact you. Thank you.

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hawkeyenic
Level 3
Level 3
‎31-08-2019 04:59 PM

Tried swapping to a different phone for a couple of days. Phone working OK. Swapped back to original phone still working OK. Fault appears to be intermittant. Will continue with phone as is until fault returns.

 

Regards

              Nic.

                                                                             

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Anonymous
Not applicable
‎31-08-2019 06:44 PM

Hi @hawkeyenic,

 

Thanks for the additional details. Hopefully the issue will no longer occur again, if so do not hesitate to post an update on this thread.

 

Cheers!

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hawkeyenic
Level 3
Level 3
‎03-09-2019 03:18 PM
@Anonymous wrote:

Hi @hawkeyenic,

 

Thanks for the additional details. Hopefully the issue will no longer occur again, if so do not hesitate to post an update on this thread.

 

Cheers!

This has started happening again. I have once again tried changing to a different phone but this time I couldn't call my home phone from my mobile which indicated that it was dialling but there was no dial tone on my mobile  and my landline didn't ring. I eventually received a message that "the lines in the area are congested, please try again later." I have also changed the cable between the phone and modem which appeared to have no effect. While testing the phone I was using the internet through the same modem which was working satisfactorily. After receiving the "congested" message I then called another mobile number from my landline which dialled and was answered. This seems to be an intermmitant fault. My home phone number is (08)86xxxxxx and my mobile is 0405xxxxxx.

Regards,

               Nic Benson

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Anonymous
Not applicable
‎03-09-2019 04:31 PM

Hi @hawkeyenic

 

Thanks for getting back to us. We raised this to our Technical Support Team for urgent handling and investigation. Please expect a call within an hour from now.

 

Let us know how it will go.

 

Cheers!

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Anonymous
Not applicable
‎04-09-2019 03:20 PM

Hi @hawkeyenic,

 

We've seen that you have been in contact with one of our Engineers and advised the the current progress of this home phone issue. Updates will be provided by our Engineering Team when it's available.

 

Let us know should you require further assistance.

 

Cheers!

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hawkeyenic
Level 3
Level 3
‎06-09-2019 01:01 AM

Yes I have had contact with your engineers but they don't seem to understand that the fault is random as they call at about the same time each day and expect the fault to be occuring at that time which so far has not been the case. They also appear to think that the fault is only if I call my landline from my mobile which isn't the case as it occurs when various people call at various times of the day and days of the week from landline or mobile phones. It appears to be a totally random fault so I imagine it will be extremely difficult to trace and rectify. I have also recently remembered that there has been a fault on our line on at least two occassions in the past 20 or so years when a house 4 sites away had what seemed like a partyline with our line where we received their calls at the same time as they did and in reverse and could hear each others conversations and enter into each others conversations. This possibly has no bearing on the present case but one never knows.

Regards,

               Nic Benson

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Riezl
Moderator Moderator
Moderator
‎06-09-2019 08:34 AM

Hi @hawkeyenic, our Engineering Team tried to contact you yesterday, but to no avail.

 

We have forwarded your message to the team and advised the case engineer to contact you within the day to further discuss the matter.

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hawkeyenic
Level 3
Level 3
‎07-09-2019 12:28 AM

I was at home at various times of the day (5th September) but didn't receive any calls and the only missed call didn't leave a message on our answering machine and I didn't notice any missed calls on my mobile so it leaves me wondering how hard your team actually tried to make contact with me.

Best regards,

                      Nic.

 P.S.

       A call was received today (6th September) which was answered.

Again Best regards,

                                Nic 

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