urgent relocation

Level 2
i have been trying to reach TPG for about a month as I moved from TAS to QLD but no one answering my call.
a week ago, I did online chat then some one from TPG contacted me and she said we will contact you in 48 hrs and nothing happened.
my phone no 0499202298
previous address 6 percival street latrobe TAS 7307
current address 37 gertrude street redcliffe QLD 4020.
please help it