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voip not working after reset

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Level 1c

During the downtime experienced by many a couple of days ago I reset my Huawei modem believing the issue may have been on my end.

However after the issues were resolved and connection to the net resumed the Voip phone remains off line.

I cannot find any options within the software and the Voip LED on the modem is constantly off.

Can you assist?

Regards

Bargold

1 REPLY 1
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Moderator

Hi @Bargold

 

Welcome to TPG Community!

 

We tried to locate your account using your community details to no avail.

 

We'd like to help in resolving this issue with your VoIP phone service.

 

Please send me a PM with your TPG username or customer ID number.

 

How do I private message (PM) in the community?

 

BasilDV