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[Carlito123]

Hi there, our router had stop working after last night’s thunderstorm here in Sydney. I’ve tried to plug it in different power outlets but it’s still doesn’t turn on, same thing happens with our home phone, it’s dead like the router. Do we need to replace it or is there any other way we can fix it? It’s the archer vr1600v router.

[Shane]

Hi @Carlito123,

Welcome to the community!

We'd love to help the status of your modem/router. We tried to use your Community Details to pull up the account unfortunately it does no match.

Feel free to PM me your account details.

Username/Customer ID:

Name of the account holder:

Complete address on file:

In case you need a reference:

How do I private message (PM) in the community

Regards,