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Get online support
Hi @Carlito123,
Welcome to the community!
We'd love to help the status of your modem/router. We tried to use your Community Details to pull up the account unfortunately it does no match.
Feel free to PM me your account details.
Username/Customer ID:
Name of the account holder:
Complete address on file:
In case you need a reference:
How do I private message (PM) in the community
Regards,