4g Reception

[jleondis]

Installed new 4g modem couple days ago but 4g reception is very unstable within the house. A spot has been allocated for the unit to sit on but that's the worse spot for reception even though it's an outside wall
Reception is mainly poor across all carriers but Vodafone is the poorest
Any suggestions idea's?

[BasilDV]

Hi @jleondis

Thanks for raising this with us.

We'd like to arrange a call from our Tech team to check on this further.

Please send me a PM with your TPG username or customer ID number.

BasilDV

[jleondis]

Thank you very much
xxxxxx is my user name but im sending you a screenshot of my account details

[Anonymous]

Hey, 

We removed your account details for security purposes, please send me a Private Message with your best contact number and preferred time, we'll have our Technical Team to contact you for real-time test and investigation.

Regards,

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@jleondis wrote:

Thank you very much
xxxxxx is my user name but im sending you a screenshot of my account details

---

[Anonymous]

Hey, 

We removed your account details for security purposes, please send me a Private Message with your best contact number and preferred time, we'll have our Technical Team to contact you for real-time test and investigation.

Regards,
 

Thank you very much
xxxxxx is my user name but im sending you a screenshot of my account details