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4g light on wireless tp-link modem not on

phillipwitts
Level 3

The 4g light on my wireless tp-link modem is not on . I have internet (obviously). I have power on reset the modem and the light flashed on reset but went out and stayed out. The modem has not been moved. However the download speed varies between 1.3 mps and 20 mps. What can I try next?

1 REPLY 1
Shane
Moderator

Let us help identify the cause of slow connection speed and provide immediate resolution. Could you send us a PM with your details to proceed with the initial investigation?

 

How to send a PM? 

 

Regards,

 

The 4g light on my wireless tp-link modem is not on . I have internet (obviously). I have power on reset the modem and the light flashed on reset but went out and stayed out. The modem has not been moved. However the download speed varies between 1.3 mps and 20 mps. What can I try next?