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Hi network25,
Welcome to TPG community!
A pre-paid return label will be sent to you via email once the the termination of your 5G service is complete. The cancellation of 5G Home Broadband service will always be at the end of the current billing cycle.
Shoot us a PM with your account details if you have any questions.
How do I private message (PM) in the community
Regards,
Dhen_S