5G home broadband speed

[Lohardjo]

My 5G home broadband premium speed always drop to 30Mbps down and 17 Mbps up. I have to reset the modem everyday to get the speed back up. I have tried factory resets and it did not solve the issue. Refer to attached speed test screenshot.

[BasilDV]

Hi @Lohardjo

Have you tried to relocate the modem/router? Is it time specific? 

Shoot me a PM with your TPG username or customer ID number to check this further.

BasilDV

[Lohardjo]

Hi @BasilDV, I have tried number of places and closer to window and it is the same results. I can't find the pattern but after reset normally the speed will stay up several hours and then it came back down again. I will PM you my ID. Thanks.