5g modem issue

[jderpytwo5g]

I'm having the same issue since I accepted this useless modem. Internet works fine for a few hours then it drops out and I have to restart the modem again. Please TPG can you assist, or provide a new modem.

[BasilDV]

Hi @jderpytwo5g

We'd like to have a better understanding of the situation and see what we can do to improve it.

Kindly send me a PM with your account details.

BasilDV