TPG Community

Get online support

5g modem super in Homebush

jiahlowther
Level 2
Finding that for the last few months the 5g modem has gone from being super fast to only 10-20 mbps. Anyone else finding the same issue. I’ve had back and forth with tpg but they have suggested I just get nbn but that’s slow as well
1 REPLY 1
Ahra_G
Moderator

Hi @jiahlowther


Let's find out what's the root of the slow connection. Send us a private message together with your customer ID or username so we can proceed with remote tests. 
 

-Ahra_G