TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

5g

bengelhardt
Level 2
Level 2
‎27-04-2022 02:44 PM

 

We just switched from NBM to 5G. Our Canon printer MB5460 connected wirelessly 

For some reason it cant connect to 5g Modem.

Please let me know if there is solution otherwise we might have to move back to NBN.

Also the old ipad or apple TV will not connect

Wifi name showing on all devices but simply wont connect

Labels:
0 Likes
Reply
3 REPLIES 3
Angeli
Moderator Moderator
Moderator
‎28-04-2022 08:49 AM

Hi @bengelhardt, 

 

Welcome to TPG Community! 

 

Kindly send your TPG account number privately and I'll check your service status. 


How do I private message (PM) in the community
 

Thanks,

Angeli

0 Likes
Reply
bengelhardt
Level 2
Level 2
‎28-04-2022 09:29 AM

Sorted tried to connect with LAN still no good was able to connect using WAP by holding the button on the side of the modem.... working a treat.

 

Still need help connecting old ipad and apple TV device

0 Likes
Reply
Angeli
Moderator Moderator
Moderator
‎28-04-2022 10:16 AM

Hi @bengelhardt, 

 

Your devices should connect to the Wi-Fi. I recommend that you check the troubleshooting here, https://support.apple.com/en-ph/HT204051. Let me know how it goes.

 

Regards, 

Angeli

0 Likes
Reply