AC1200 firmware update

[Cmax]

Hi People, 

I am new to this community thing. I have just set up the TPG supplied Ac1200 modem router. Hope I have posted this in the correct area. 

Was trying to use the TP Link Tether App but could not do so. While investigating, on the TP Link site it says to update firmware to the latest version to use the tether app. 

Can I please get a link or have TPG update the firmware on my modem router?

Not sure what info you require, but managed to get thefolowing info if that helps;

1.0.0 Build 20180208 rel.59779 (EU)

Archer C1200 v1.0

Thanks in advance. 

[Anonymous]

Hi @Cmax,

Welcome to TPG Community!

We have located the account using your community details.

We'll coordinate this matter with our Technical Team and will revert to you as soon as a feedback is received.

[Anonymous]

Hi @Cmax, as per checking, the TP-Link tether app currently does not support TPG supplied modems.

Let us know should you have further queries. Thank you.

[ankit4817]

Hi @Anonymous  This is incorrect. 

As per TP Link site Archer C1200 V1 is in the comatibility list.

https://www.tp-link.com/au/tether_compatibility_list/

Could you please please check and advise why we can't use Tether App?

Cheers,

Ankit

[Anonymous]

Hi @ankit4817,

Welcome to the community!
 

The Firmware for our supplied modem/router is customised for TPG network and some of the features found on those equipment with the default firmware may not be available.

You may visit this link https://www.tp-link.com/us/support/faq/883/ for more details.

Let us know should you require further assistance.