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ARCHER VR 1600V Firmware

Cathryn12
Level 3

Hi,

Does TPG allow us to upgrade the firmware for this modem, or do all modems keep getting upgraded automatically by TPG technicians to the latest version? Can you please advise the policy?

Thx

Firmware Version: 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n

8 REPLIES 8
Will
Moderator

Hi @Cathryn12,

 

Firmware upgrade isn't done automatically, but we can raise a firmware upgrade request if there's a newer one that's available.

 

From what I can tell, your modem's firmware can still be upgraded. Would you like me to place a request to do so?

 

Regards,

Will

Cathryn12
Level 3

Yes please Will. Thx.

Will
Moderator

Hi @Cathryn12

 

I have already sent the request to have the firmware upgraded. We'll notify you back on this thread once it's done.

 

 

Cathryn12
Level 3

thx very much.

Will
Moderator

You're welcome, @Cathryn12

Will
Moderator

Hi @Cathryn12

 

I got a confirmation from our Engineering Team that your modem already has the latest firmware version. My apologies for my earlier statement stating that there's a new version we can upgrade it to.

 

Let me know if you still have other concerns or queries.

Cathryn12
Level 3
Goodo, thx Will.
Will
Moderator

My apologies again for the confusion, @Cathryn12. Cheers!