About black box for new move in house

[manichsigdel]

I have applied for black box for new move in unit, there is no nbn black box in new unit and i have completed all the process through tpg customer service , but i didn't get any confirmation of black box delivery, so how long process will take? When will i get the nbn box?

[Riezl]

Hi @manichsigdel , we have located an account using your community details, but we'd like to make sure that we got the right one.

Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community