Account Cancellation

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Level 3
I want cancel my account please, please cancel my account , please thank you
12 REPLIES 12
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Moderator

HI @Peniarmstron07 

          

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 1d

Hi there, did you manage to cancel your acount?
I have asked to cancel my internet service on 20/04/2020, but as of today 30/4/2020, I still don't hear anything new from them. I also hope they will rectify their billing.

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Moderator

Hi @3945161 

 

          

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 3

 

I asked them to cancel my account but they ignored and still took my 39.99.

 

Now they installed an NBN bundle that was faulty and after they fixed it its faulty again.

 

Im considering closing that particular bank account of mine to stop them taking the money again.

 

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Moderator

Hi @TonyR 

 

    

If I am correct, you want to cancel ADSL internet?

Thanks
Rajen

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Level 1c

I called them to ask to cancel my account. They said that you can do it via your online account. Just log in and have a look through under Account Management. There is a button called Cancel your service. Click that. I haven't actually gotten my account cancel yet. I've just gotton up to this point in my cancelation process.

 

sighsigh

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Moderator

Hi @sighsigh 

 

                                Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 1c

Hi RajenS,

 

CID is 5******.

 

Swang

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Moderator

Hi @sighsigh 

   Looking at your account now 

Thanks 

Rajen