Adding a modem

laurenebrowne13
Level 2
Hi I want to add a modem from tpg to my account, when signing up I was told if I got a modem from tpg I'd have to have a land line phone and have to pay extra to have a phone that I don't want
3 REPLIES 3
BasilDV
Moderator

Welcome to the Community @laurenebrowne13.

 

By adding a modem, do you mean that you want to order a new modem/router with us?

If yes, please shoot me a PM with your TPG username or customer ID number to check on this further.

 

BasilDV

laurenebrowne13
Level 2

Hi how are you, 
Thank you for getting back to me so quickly 
I'd like to get a modem I already know 99.99 for the modem and 10 for delivery that's totally find I just don't want to have to go our and find a modem that might not be the right kind for the plan

BasilDV
Moderator

Hi @laurenebrowne13

 

We've edited your post as it contains your account details.

Please avoid posting any information on a public thread as it may compromise your security.

 

We'll raise the order for a modem/router. Please shoot me a PM with your shipping address.

 

BasilDV