Welcome to the Community!
We're sorry about the disruption of your service. I'd like to help you in getting your service back up and running.
Can you send me a PM though providing your customer ID or username and the service address so we can pull up your account? We already tried using your community information, but we're unable to find any match.
How to PM? Click this link.
Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been raised to our Technical Team.
You will be contacted by the assigned technical specialist today to further discuss the matter.
Should you have a preferred contact number and time, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @nlobianco58, we can see that you have been in touch with our Technical Team and the issue has been escalated to our Engineering Team.
The issue has been lodged to NBN Co., who has booked an NBN Technician for Monday, 15 April 2019, 1:00 PM - 5:00 PM to investigate further.
The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, please let us know. Thank you.