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Adsl and internet disconnection

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Level 1b
Hi, our line has been disconnected since Tuesday morning. It suddenly dropout and never recovered even though we tried everything (reseting the modem/resetting up from IP address).
Both lights of ADSL and internet are currently off and we connected to other modem which we used to use but the lights were still off.
Haven't got response from technical support since we sent online message about this issue. Gave up calling customer support since waiting in a que for an hour. does anyone have same issue like us? or just us? We are totally stuck.
6 REPLIES 6
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Moderator

Hi @Louis21

 

Welcome to the Community!

 

We're sorry about the disruption of your service. I'd like to help you in getting your service back up and running.

 

Can you send me a PM though providing your customer ID or username and the service address so we can pull up your account? We already tried using your community information, but we're unable to find any match.

 

How to PM? Click this link.

 

Regards,

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Level 1b
Thank you for your reply.

We got contact from technical support and fixed the issue.
Now we have all connections back!

Thanks!
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Moderator

We are glad to know that the issue has been resolved, @Louis21.

 

Feel free to message us should you need any assistance. Thank you.

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Level 1

Yes. we have a similar issue only our is with NBN........NOT HAPPY...NO SUPPORT!!!

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Moderator

Hi @nlobianco58,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been raised to our Technical Team.

 

You will be contacted by the assigned technical specialist today to further discuss the matter.

 

Should you have a preferred contact number and time, please send it via PM.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

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Moderator

Hi @nlobianco58, we can see that you have been in touch with our Technical Team and the issue has been escalated to our Engineering Team.

 

The issue has been lodged to NBN Co., who has booked an NBN Technician for Monday, 15 April 2019, 1:00 PM - 5:00 PM to investigate further.

 

The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.

 

Should you have further queries, please let us know. Thank you.