Apple tv 4k wont connect

[krjamade]

Hi,

I purchased an Apple tv 4k box yesterday and have tried installing it at home, but continue to receive an error message that the apple application server is unavailable.

I have tried 2 tv's, 2 hdmi cables but get the same message on trying to start up.

Quick google said there may be issue with the settings on the modem. I have a Huawei HG659.

Any help?

[PeterW]

Good morning,

Thank you for being a part of the TPG Community.

I have supplied a link for you try I hope you find it useful.

https://support.apple.com/en-au/HT204400

Regards

PeterW

[krjamade]

Hi,

Ive tried all the suggestions from Apple.

Is it possible the router firmware needs updating? These are the current specs:

Product type:

HG659

Device ID:

00E0FC-J3N8W17828938987

Hardware version:

VER.B

Software version:

V100R001C216B112

[krjamade]

And its definately a problem in the modem/router, as i switched it off, and used hotspot via my phone and the appletv connected fine.