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Apple tv 4k wont connect

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Level 1c

Hi,

I purchased an Apple tv 4k box yesterday and have tried installing it at home, but continue to receive an error message that the apple application server is unavailable.

I have tried 2 tv's, 2 hdmi cables but get the same message on trying to start up.

Quick google said there may be issue with the settings on the modem. I have a Huawei HG659.

Any help?

3 REPLIES 3
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Moderator

Good morning,

 

Thank you for being a part of the TPG Community.

I have supplied a link for you try I hope you find it useful.

https://support.apple.com/en-au/HT204400

 

Regards

PeterW

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Level 1c

Hi,

Ive tried all the suggestions from Apple.

Is it possible the router firmware needs updating? These are the current specs:

Product type:
HG659
Device ID:
00E0FC-J3N8W17828938987
Hardware version:
VER.B
Software version:
V100R001C216B112
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Level 1c

And its definately a problem in the modem/router, as i switched it off, and used hotspot via my phone and the appletv connected fine.