Nbn problems

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Level 1a
My tpg nbn line keep droping down every day from about 3pm till 8pm since couple of weeks
The home landline number is +61287404863
3 REPLIES 3
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Moderator

Hi @jasbati 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @jasbati 

 

I have checked your NBN-FTTP 12/1 service in our systems, and all tests are passing.

 

A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck.
For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations.

Here is a doc to help TS speed issues.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Kind Regards,
David_M

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Level 1a

Thank you, David, for your prompt response, but my issue is not with the slow connection it is about the completely dropping off the connection.

The signal mentions connected but without any result for any activities.

 

Regards

Jack