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Archer VR 1600v 5G drop outs

Highlighted
Level 2

Hi,

 

I've reached out for some support with the 5G wireless band constantly dropping out. It seems I'm not alone in experiencing this with the Archer VR1600v v1.

 

This is starting to get very frustrating, as I shouldn't need to power cycle every 24 hours.

 

The firmware is 1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n

 

Please advise.

4 REPLIES 4
Highlighted
Moderator

Hi @mpolh,

 

I ran an initial test to the service it shows no line fault and dropouts reported on the service. If only the 5Ghz is affected with the dropout issue it could be a Wireless Interference or the distance limitation of Wireless 5Ghz Frequency.
 

 

There are some threads that you may find helpful related to this issue.
 

See links below,

You may also try to tweak the Wireless channel of your 5GHz.

 

Let us know how it will go.

 

 

Regards,

 

 

 

Highlighted
Level 2

Thanks @Shane .

 

This happened out of the blue. Before this, I was having no issue with using the 5 ghz channel on any device. I've tried all the usual troubleshooting steps. Even with a device literally next to the router, it won't connect.

 

This seems to be an issue that is affecting quite a number of customers, and I'm yet to find an acceptable solution.

 

I have also tried connecting to a 5ghz guest network and it doesn't connect once it's dropped out.

 

Please advise.

Highlighted
Moderator

Thanks for the additional details. Send me your best contact number and preferred time tomorrow, we'll have one of our Technicians contact you for real-time test and further investigation.


Regards,

 

 

Thanks @Shane .

 

This happened out of the blue. Before this, I was having no issue with using the 5 ghz channel on any device. I've tried all the usual troubleshooting steps. Even with a device literally next to the router, it won't connect.

 

This seems to be an issue that is affecting quite a number of customers, and I'm yet to find an acceptable solution.

 

I have also tried connecting to a 5ghz guest network and it doesn't connect once it's dropped out.

 

Please advise.

Highlighted
Level 3

  

@mpolh - is this 5G drop out issue still happening or did it get resolved? I too am experiencing the same issue. 
 
 
 
 
 
Regards