Archer VR1600v V1 crashing

[Leumas]

I've got a problem with my Archer VR1600v V1 where it is randomly (multiple times a day) freezing. The status lights are all solid at least for the times I took note, and I was able to connect to the Wifi with my other devices (but i suspect I connected to the next access point in the house), but there is no internet connection (Same on laptop plus mobile devices). Power cycling the device resolves it until the next crash event.

Firmware Version:

0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n

Hardware Version:

Archer VR1600v v1 00000000

Modem hasn't missed a beat until this issue started maybe two to three weeks ago and the internet speeds seem unaffected until it crashes with no warning.

[David_M]

Hi @Leumas 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Leumas 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M

[David_M]

Hi @Leumas 

Your firmware for your modem is the most current version.

I have also checked your NBN-FTTC 100/40 service on our portals and all tests are passing at this stage.

Speed is also showing  97.14mbps.

There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197
• Easy Steps to Improve Wi-Fi Connection In Your Home https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...
• Wireless Channel on your modem - what is it and why should I change it https://community.tpg.com.au/t5/Modems-and-Devices/Wireless-Channel-on-your-modem-what-is-it-and-why...

We have also created this article that can guide you on How to Check for NBN Network Outage https://community.tpg.com.au/t5/Broadband-Internet/How-to-Check-for-NBN-Network-Outage/m-p/45557#M17...

Regards,
David_M

[Leumas]

Hi David,

Thanks for checking. I'm quite suspicious of it being a hardware modem fault. It's quite random but when it does happen the only fix has been power cycling the device which restores everything to normal. We've also lost connection to the modem/wifi based on my most recent attempts (can't connect to 192.168.1.1 when it drops). The laptop, cameras, and printer are wired, but we have a few mobile devices on the wifi.

As far as I can tell it isn't related to any outages or dropouts from the service end as the power cycle immediately restores the network. Also not doing anything different on the network when it drops. Usually we're just working from home and the drop outs dont seem to relate to increased activity or traffic (sometimes it's happening overnight).

Definitely not a speed issue as you say. We've never had issues with speeds with this plan and until this issue has been trouble free.

Example yesterday was 4 drop outs during the day but the issue has been happening for the last week and not related to the weather like our old ADSL was before NBN came through.

Sam.