Archer VR1600v firmware update

[RyanV]

Hi team, how can i do about getting an update pushed to my Archer VR1600v, we are experience a number of issued with device disconnections and needing to restart the modem to rectify this issue.

[Aubrey]

Welcome to TPG Community @RyanV!

Are you experiencing same issues for both wired and wireless devices? Also, have you tried doing a hard reset on the modem yet?

Send us the following details via private message so we can look in to getting your equipment a firmware update. 

Customer ID/account username: 

Current firmware Version: 
Hardware Version: 

Thanks!