Archer VR1600v firmware

[LeVuHoang]

Please update my router firmware, it's so slow to load admin portal

Firmware Version:0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n Hardware Version:Archer VR1600v v1 00000000

[Will]

Hi @LeVuHoang,

Welcome to the Community!

Your modem already has the current firmware version.

Are you having trouble accessing the modem's interface? If you are, then, have you tested using another device?

Regards,

Will

[LeVuHoang]

Hi Will,

I'm able to login to my router interface but it's so slow.

For example, I access 192.168.1.1, the website appears immediately.

However, when I enter my credentials, it takes 45 seconds to login.

Moreover, it's slow when I browse sub catalog, for example: Advanced > Wireless > Wireless Settings.

Sometimes I got Error popup and the webpage didn't load correctly. I have to refresh website few times.

[Will]

Hi @LeVuHoang,

Were you able to test it on another device for comparison? In addition, regarding the device that you used to access the modem settings, was it connected via WIFI or ethernet?

[LeVuHoang]

I used 2 laptops: Macbook and Windows

They have same issue with wired and wireless connection

[Will]

Hi @LeVuHoang

Have you tried performing a reset on the modem?

[LeVuHoang]

I rebooted the router but not doing factory reset

After reboot, router is still having same issue.

There is nothing wrong with the internet, it's just about admin interface

[Will]

I understand that @LeVuHoang but since your main concern is the modem interface, then the best way to try and address it would be the reset the modem to factory settings.

[LeVuHoang]

Hi Will,

I did try to reset factory the modem last night but it doesn't fix the issue.

[Will]

Hi @LeVuHoang,

The account that we're able to pull up using your community details show that the modem is connected for 2days without any interruption. So either I don't have the right account or you were not able to successfully perform the reset.

To clarify further, please send me a PM with your customer ID or username to ensure that we're looking at the right account.