Hi @MichBL,
Thanks for raising this to us. I would love to help and get to the bottom of this, please provde the following details of the modem/router also confirm your account details (Username/Customer ID together with the address on file). We will request to upgrade the modem's firmware to fix this issue.
Firmware version: x
Hardware version: x
Serial no:x
How do I private message (PM) in the community
Regards,
We are experiencing 5G wifi dropouts several times a day. Only solution seems to be a modem reboot. Internet via LAN is unaffected. Have tried different wifi channels. Wifi is generally strong when it's working. 2.4 normally still works when 5G drops out. Hoping you can help.
