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Hi @theresajleach,
We're here to help!
Let us have your Customer ID or username via private message in order for us to check the status of the equipment.
Regards,
Ahra_G
theresajleach
xxxxxxx
Hi @theresajleach,
I was able to locate the account using the given details, I can see that you have been in contact with one of our Account Specialists and provided details about the modem/router.
Let us know should you require further assistance.
Regards,
How can I setup if the modem hasn't arrived yet