Arris CM8200 DS flashing and power cycling

[MickTed]

My HFC connection stopped working this morning.

Modern goes through self test, then power light is on and just the downstream flashes, even if eventually restarts and does it all again. NBN check says no outage, TPG check says no connection. I couldn't find anything that exactly matches the modem behaviour, not sure what to do next but we have a couple of us need to work from home. 

[MickTed]

Now NBN Co has an outage listed, so I'm assuming my modem is fine and they'll eventually sort it out.

[Anonymous]

Hey @MickTed,

Thanks for raising this to us and welcome to the community!

I'd love to help monitor the status of the outage affecting the service, please send me a Private Message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

My HFC connection stopped working this morning.

Modern goes through self test, then power light is on and just the downstream flashes, even if eventually restarts and does it all again. NBN check says no outage, TPG check says no connection. I couldn't find anything that exactly matches the modem behaviour, not sure what to do next but we have a couple of us need to work from home. 

Now NBN Co has an outage listed, so I'm assuming my modem is fine and they'll eventually sort it out.

[MickTed · Accepted solution]

Hi @Anonymous it's all good, it came back up after about 6 hours yesterday, NBN said there was a power outage in our area, eventually I got outage and restoration notifications from TPG as well. 

[Anonymous]

Yay! Glad to know that the connection has been restored, feel free to create a new thread for future queries. Cheers!

Hi @Shane it's all good, it came back up after about 6 hours yesterday, NBN said there was a power outage in our area, eventually I got outage and restoration notifications from TPG as well.